Our team

The team behind each booking

Your trip passes through several hands before you leave. Here's who does what, and how to reach them.

Who does what

Six teams, one trip

Your first contact. They understand what you want, build the itinerary, send quotes and stay your point of contact through the trip.

Confirm hotels, transfers and sightseeing with our partners, and prepare your booking voucher.

Book and reissue flight, train and bus tickets, and handle date changes and cancellations.

Help you prepare visa applications and check travel documents against current requirements.

Record payments, share receipts and process refunds under our cancellation policy.

Answer the 24×7 emergency line and sort out problems on the ground while you travel.

How it works

Holiday plannerTakes your enquiry and agrees the plan with you.
AccountsReceives your advance and confirms it.
Operations and ticketingBook hotels, transport and tickets, then issue your voucher.
Traveller supportOn call while you're away, alongside your planner.

Contact

Want to join us? We hire holiday planners, operations staff and interns from time to time. See careers for how to apply.