Legal & support
Grievance redress
If something about your booking or trip has not gone as expected, tell us. Here is how to raise a complaint and what happens next.
How to raise a grievance
- Contact usEmail our Grievance Officer at Laxmi@holidaygurutravel.in, call +91 80066 92040, WhatsApp +91 99717 54265, or write to our office.
- Share the detailsYour name, phone number, booking voucher or enquiry details, travel dates, and a short description of the issue, with any photos or documents.
- We acknowledge and reviewOur team acknowledges your complaint, reviews it with the hotel, transport or other supplier involved, and contacts you with an update and resolution.
Grievance Officer
- Name
- Mrs. Laxmi Saxena
- Designation
- Grievance Officer
- Phone
- +91 80066 92040
- +91 99717 54265
- Address
- 2nd floor, B-8 Dharampali Palace, Bhoja Market, Sector 27, Noida-201301 UP(IN)
- Company
- M/S Holiday Guru Travel
Cancellations and refunds
Requests to cancel or for a refund follow our cancellation policy and refund policy.